Shipping policy

Thank you for shopping at Mairain (operated by GUANGZHOU KIKA HOME STUFF LIMITED). We are dedicated to delivering your orders quickly and securely to all destinations across the United States. Please review our shipping guidelines below:

1. Order Processing & Handling Time

All orders are processed and handled within 1–3 business days (Monday to Friday, excluding holidays). You will receive a notification email with official carrier tracking information once your order has been dispatched.

2. Shipping Cost & Transit Times

We offer standard reliable shipping for all domestic orders within the United States.

• Shipping Cost: $0.00 (Free Shipping on all orders)
• Estimated Transit Time: 2–9 business days (Monday to Friday, excluding holidays)

3. Shipment Tracking

Once your package is dispatched from our fulfillment network, a shipping confirmation email containing your tracking number and a direct tracking link will be sent to you. You can monitor your shipment status at any time.

4. Lost or Damaged Packages

If your package arrives damaged, or if it is unfortunately lost in transit, please contact our customer support team immediately at service@mairain.com so we can promptly assist with a replacement shipment or a full refund.

5. Contact Us

If you have any questions or concerns regarding your order's delivery status or tracking, please feel free to reach out to our team:

• Brand Name: Mairain
• Legal Company Name: GUANGZHOU KIKA HOME STUFF LIMITED
• Business Registration Number: 91440101MA9Y5B642D
• Customer Support Email: service@mairain.com
• Customer Support Phone: +1 (971) 430-7931
• North American Return Center: 13333 SE TUMBLEWEED CT, Happy Valley, OR 97086, United States
• Registered Corporate Address (HQ): Block 2-910, Industry Building, No 555, Panyudadaobei, Panyu District, Guangzhou, 511000 GD, China